INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS (FAQ's)

1. What types of shoes do you offer?

We offer a wide range of shoes including casual wear, sports shoes, formal footwear, and trendy sneakers for both men and women.

2. How can I find the right shoe size?

Each product page includes a detailed size chart to help you choose the perfect fit. If you’re between sizes, we recommend choosing one size larger for maximum comfort.

3. Are your shoes true to size?

Most of our shoes are true to size, but fit may vary slightly depending on the design and material. Please check the size guide for accurate measurements.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across most areas. You can also choose to pay in advance and receive a tracking ID to monitor your order.

5. How long does delivery take?

Delivery usually takes 4 to 5 working days after order confirmation, depending on your location.

6. Can I track my order?

Yes! Customers who choose advance payment will receive a tracking number once their order is dispatched. COD orders may receive delivery updates via SMS or email.

7. What is your return or exchange policy?

We accept returns or exchanges within 7 days of delivery, provided the shoes are unused, in their original packaging, and with all tags intact.

8. Do you offer free shipping?

We offer free shipping on orders above a certain amount (as mentioned on the website). Standard shipping charges apply to smaller orders.

9. How can I care for my shoes?

Avoid soaking your shoes in water. Instead, wipe them with a damp cloth and air dry. Use a soft brush to clean the soles and a shoe protector spray for extra care.

10. How can I contact customer support?

You can reach our support team via email, WhatsApp, or the Contact Us page on our website. We’ll be happy to assist you with any questions or concerns.